Refunds and cancellation

1. First purchase: 14-day refund

You can request a full refund within 14 calendar days of your first monthly payment or lifetime purchase, without giving a reason. Using Pavela during this period does not remove this contractual refund option. Send the request before the end of the 14th day after payment; the date you send it determines whether it is in time.

2. Renewals and later requests

Monthly renewal payments are normally non-refundable, and we do not normally provide partial refunds for unused days after the first-purchase window. This does not limit statutory withdrawal rights, remedies for a service that is not supplied or is defective, or correction of duplicate, incorrect or unauthorized charges. Contact us if one of these situations applies, even if 14 days have passed.

3. Cancel monthly renewal

Ask support at pavela@support.app to cancel before the next scheduled charge, using the email associated with your account. No particular form or reason is required. We stop future renewal charges and confirm cancellation. Access continues until the end of the paid period unless you also request an eligible refund or account deletion.

A cancellation request is effective when we receive it, rather than when we finish processing it. If a renewal is charged after an effective cancellation request, contact us so we can correct it. A lifetime purchase has no automatic renewal.

4. How to request a refund

Email pavela@support.app or use the support page. Tell us that you want a refund and include your account email and, if available, the payment date or transaction reference. You do not need to explain a first-purchase refund within 14 days. We may verify ownership or ask for enough information to identify the transaction.

Do not send a full card number, CVV, PIN, password or one-time authentication code. If a charge is unknown or unauthorized, also contact your bank promptly. You retain your right to use your bank’s dispute process.

5. Refund method and timing

We process eligible refunds without undue delay and within the applicable statutory deadline. For a withdrawal covered by the 14-day first-purchase policy, we initiate reimbursement no later than 14 calendar days after receiving your notice. Refunds are made through the payment provider to the original payment method, without an additional Pavela refund fee. The time for the credit to appear depends on the payment provider and your bank.

A refunded purchase no longer provides paid access. A refund does not itself request deletion of your account or goals; tell support separately if you want those deleted. Any bank or currency-conversion differences outside our control do not reduce rights granted to you by applicable law.

6. Your statutory rights

This voluntary policy adds to your legal rights. It does not require you to waive a withdrawal right merely by using the service, and does not replace mandatory remedies. If the law gives you a longer period or a different remedy, that rule applies. The operator and complaint contacts appear below.

Optional model withdrawal notice

You can copy this template into an email or state your withdrawal in your own words. Using this form is optional.

To: ФОП Гнатишин Вячеслав Юрійович, 10 Shevchenka Street, Ivano-Kepyne village, Bashtanka district, Mykolaiv region, 57315, Ukraine, pavela@support.app

I hereby give notice that I withdraw from my contract for the supply of Pavela access.

Ordered / paid on: [date]

Plan / order reference: [purchase details]

Consumer’s name: [name]

Consumer’s address: [address]

Account email: [email]

Date: [notice date]. Signature only if this notice is submitted on paper.

Service provider and contacts

Registered name

ФОП Гнатишин Вячеслав Юрійович

Legal form

Individual entrepreneur registered in Ukraine (ФОП)

Ukrainian tax identification number

3709204411

Registered and business address

10 Shevchenka Street, Ivano-Kepyne village, Bashtanka district, Mykolaiv region, 57315, Ukraine

Phone

+380665133872

Support, privacy and complaints

pavela@support.app

Website

pavela.app