Terms of use

1. The service

Pavela is an online goal tracker. You record numeric progress or milestones and build a visual record using a cottage, studio or glasshouse. Goals, progress entries and their history are private to your account unless you choose to share an image.

Your entries determine the visual result. A timeframe helps with planning; passing a target date does not complete or stop a goal. Pavela does not promise that you will achieve a particular goal.

2. Your account

Provide accurate account information, use an email address you control and protect your sign-in access. You must have the legal capacity to enter into this agreement and to make any purchase under the law applicable to you. Contact support promptly if you suspect unauthorized access.

3. Your content and acceptable use

You retain rights in the goals, notes and other content you submit. You grant us permission to store, process and display that content solely to operate Pavela, secure the service and respond to your support requests. This permission ends when the content is deleted, subject to lawful retention described in the privacy policy.

Only submit content you are entitled to use. Do not use Pavela for unlawful activity, infringement, abusive behavior, unauthorized access or disruption of the service. Do not upload passwords, payment-card credentials or confidential information about other people. Pavela’s software, branding and illustrations remain the property of their respective owners. You may download and share the progress cards generated for you.

4. Plans and payment

The monthly plan costs €2.99 per month. The lifetime plan costs €19 as a one-time payment. The total amount, charge currency and any applicable taxes must be shown before you confirm payment. Your bank may apply its own currency-conversion charges.

Monthly access renews automatically at the disclosed price unless you cancel before the next charge. Cancellation stops future renewals and leaves access active through the period already paid for. A failed payment does not count as successful renewal. Lifetime access has no recurring charge and lasts for the operating lifetime of Pavela; it does not mean your personal lifetime or a promise that the service will operate forever.

Payment is processed through WayForPay when you make a purchase. Payment-card details are entered with the payment provider, rather than stored in your goal records. We activate purchased access after payment is verified. We do not enroll you in recurring billing merely because you created an account or selected a plan.

A change to the monthly price will be communicated before it applies to a renewal, allowing you to cancel. It will not change a period already paid for or add recurring charges to an existing lifetime purchase. Refunds and cancellation are governed by our separate policy and your mandatory legal rights.

5. Availability, changes and ending access

We take reasonable care to provide the service and protect your records. Maintenance, faults or events outside our reasonable control can interrupt availability. We may improve the product, but material changes to a purchased service remain subject to your statutory rights.

We may restrict access where reasonably necessary to address a security incident, unlawful activity or a material breach of these terms. Where possible, we will explain the reason and give you an opportunity to resolve it. Any refund or other remedy required by law remains available.

You can stop using Pavela and request account deletion through support. Deleting an account is permanent. Contact us about any active subscription before deletion so renewal is stopped; deletion and cancellation should be handled together. If Pavela is discontinued, we will give reasonable advance notice where practicable, provide a way to request a copy of your records, and honor applicable refund and consumer obligations.

6. Responsibility and consumer rights

We are responsible for the service as required by applicable law. Nothing in these terms excludes liability that cannot legally be excluded, or removes statutory remedies for a service that is not supplied or does not conform to the contract. You are responsible for the accuracy of the progress you enter and for decisions you make based on it.

Ukrainian law governs this agreement, without depriving consumers of mandatory protections or the right to bring a claim in a competent court in their country of residence where those rights apply. Contact us first if you have a complaint; this does not restrict your right to contact a regulator, your bank or a court.

7. Updates and contact

The version date appears above. We will notify you of material changes before they take effect, except where an urgent legal or security requirement needs an earlier change. Changes do not retroactively remove rights relating to an existing purchase. The privacy and refund policies provide further details. For questions, complaints or account requests, contact the operator using the details below.

Service provider and contacts

Registered name

ФОП Гнатишин Вячеслав Юрійович

Legal form

Individual entrepreneur registered in Ukraine (ФОП)

Ukrainian tax identification number

3709204411

Registered and business address

10 Shevchenka Street, Ivano-Kepyne village, Bashtanka district, Mykolaiv region, 57315, Ukraine

Phone

+380665133872

Support, privacy and complaints

pavela@support.app

Website

pavela.app